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Terms & Conditions

GlowUpChalet — Terms of Service

Welcome to GlowUpChalet. By visiting our website or making a purchase, you agree to the following Terms & Conditions. Please read them carefully, as they explain your rights, responsibilities, and our obligations as a business.

1. General Use of the Website

GlowUpChalet (“we,” “our,” “us”) operates this website and provides all products, services, and information under these Terms of Service.
By using this site or placing an order, you agree to follow these Terms as well as any policies linked on our website (such as our Shipping Policy and Returns & Refunds Policy). If you do not agree, you may not use our services.

2. Purchases & Payments

  • To place an order, you may be asked to provide accurate payment and billing information (such as credit/debit card details, bank information, or shipping address).
  • By providing this information, you confirm that you are authorized to use the payment method.
  • We may refuse or cancel any order in cases of suspected fraud, incorrect information, or product unavailability.
  • Prices and product details are subject to change at any time without prior notice.

3. Product Information & Availability

  • We try to keep all product descriptions, pricing, and stock levels up to date, but mistakes or delays may occur.
  • We reserve the right to correct errors, update information, or withdraw products without notice.
  • Colors and product images displayed on the website may vary depending on your device screen and settings.

4. Service Modifications

We may update, suspend, or discontinue any part of our website or services at any time without prior notice. We are not responsible if our website is unavailable for any reason.

5. Orders & Account Information

  • We may limit or cancel orders at our discretion, especially if we suspect bulk buying, reselling, or unauthorized use.
  • You must provide complete and accurate account information (email, phone, shipping address, and payment details).
  • It is your responsibility to keep this information up to date.

6. Intellectual Property

All content on GlowUpChalet — including logos, text, images, product descriptions, and design — is owned by GlowUpChalet or its licensors. You may not copy, use, or distribute this content without written permission.

7. Accounts & Security

  • If you create an account, you are responsible for keeping your login details secure.
  • You must notify us immediately if you suspect unauthorized use of your account.
  • Usernames that are offensive, misleading, or infringe on someone else’s rights are not permitted.

8. Termination of Service

We reserve the right to suspend or terminate your access to our website if you violate these Terms. You may also stop using our services at any time.

9. Promotions & Discounts

From time to time, we may run special offers, discounts, or promotions. Each promotion will have its own rules. If there’s a conflict between the promotion rules and these Terms, the promotion rules will apply.

10. Limitation of Liability

While we strive to provide quality products and services, GlowUpChalet is not responsible for indirect losses, delays caused by courier companies, or issues outside our control.

11. Governing Law

These Terms are governed by the laws of Pakistan. Any disputes shall be resolved under the jurisdiction of Pakistani courts.

12. Changes to Terms

We may update these Terms of Service at any time. Updates will be posted on this page, and continued use of our website after changes means you accept the revised terms.

13. Contact Us

If you have any questions or need support, please contact us:

  • Phone: +92 332 7563098

  • Email: info@glowupchalet.com

  • Address: Office No. 402, Anum Arcade, 14-C South Park Avenue, DHA Phase 2, Karachi